The Financial Inclusion Summit 2019 Video Library: James Mwangi

James Mwangi, CEO, Equity Bank, Kenya



Equity Bank in Kenya is an extraordinary case of how financial services can be made available to the poor and unbanked.

James Mwangi, their CEO, tells the story of how a bank turned into an organisation that measures its success by the number of lives it saves and the champions it creates.

“The poor deserves quality above all, not just the product. We needed to listen, to understand, to be humble and to give trust. We give respect to customers, dignity, we work with them as a team.” says James Mwangi.

“Essentially, we are not a bank. We are a social movement. Our customers are members of a movement of socio-economic transformation.”


To find out more, view the summit report by Mastercard here.


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